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Visit our Model Home Tour April 3-May12,2019 (Closed Easter Sunday)

Customer Care

Home Warranty Service Requests

Our Customer Care team is available throughout the warranty period to address any questions or concerns you may have. Please note that all warranty service requests must be made in writing to comply with the terms of your warranty.

When submitting requests, please follow these steps:

Refer to your Home Care & Warranty Guide before making a warranty request to determine:

  • Is the request covered by warranty?
  • Does it fall within the Performance Standards contained in the Home Care & Warranty Guide?
  • Who is responsible for this item, and what is the acceptable correction?

 

Please note that any kitchen appliance requests should be directed to the manufacturer. Their service phone numbers are listed in the Use and Care materials for the individual appliances and on the “Emergency Service” page in the Home Care & Warranty Guide.

You will receive a confirmation email and a response from our Customer Care team within 48 hours of your request. In the event you do not receive a response, please contact the Customer Care team directly at (952) 322-8784.

Warranty service repairs will be performed during the working hours of 8:00 am to 5:00 pm Monday through Friday, and you will need to provide access.

© 2019 Robert Thomas Homes Inc. All rights reserved. Prices, floor plans, home elevations, options, upgrades, specifications, incentives, promotions, and availability are subject to change without notice. Base prices or starting from prices of a home plan or floorplan do not include optional home elevations, options, upgrades, or lot premiums. Finished square footage and dimensions are approximate and subject to change without notice. Photos, virtual tours, video tours, and/or illustrations may not depict actual home plan configuration and/or details and may show certain options and upgrades not included in the base price or starting price of the home plan. Community improvements and amenities described are based upon current development plans and information furnished by others and are subject to change without notice. No representations are made with regards thereto. Community association fees and/or assessments, covenants, conditions, and restrictions may apply. Promotions and incentives may require the use of a certain lender that is an affiliate of Robert Thomas Homes, Inc. Floor plans and home elevations are used by permission by Robert Thomas Homes, Inc. and are protected by U.S. copyright laws. Please consult a Robert Thomas Homes, Inc. New Home Consultant for complete information. MN LIC BC644819

© 2019 Robert Thomas Homes Inc. All rights reserved. Prices, floor plans, home elevations, options, upgrades, specifications, incentives, promotions, and availability are subject to change without notice. Base prices or starting from prices of a home plan or floorplan do not include optional home elevations, options, upgrades, or lot premiums. Finished square footage and dimensions are approximate and subject to change without notice. Photos, virtual tours, video tours, and/or illustrations may not depict actual home plan configuration and/or details and may show certain options and upgrades not included in the base price or starting price of the home plan. Community improvements and amenities described are based upon current development plans and information furnished by others and are subject to change without notice. No representations are made with regards thereto. Community association fees and/or assessments, covenants, conditions, and restrictions may apply. Promotions and incentives may require the use of a certain lender that is an affiliate of Robert Thomas Homes, Inc. Floor plans and home elevations are used by permission by Robert Thomas Homes, Inc. and are protected by U.S. copyright laws. Please consult a Robert Thomas Homes, Inc. New Home Consultant for complete information. MN LIC BC644819

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